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Satisfaction Guarantee
Our book sellers strive to maintain an excellence in customer service and customer satisfaction. With that goal in mind, our book sellers guarantee the condition of every book as it is described on our web site. However if you are dissatisfied with your purchase, you are eligible for a refund within 30 days of the estimated delivery date.
Issue
1. Incorrect Book/Not as Described/Damaged
You are eligible for a full refund of the purchase price, including shipping costs, if your return is a result of an error on the part of the book seller. To receive a refund, you must return your item directly to the book seller within 30 days of the estimated delivery date and in the same condition you received it in.
2. Book Did Not Arrive
You are eligible for a full refund of the purchase price, including shipping costs, if your book does not arrive between the estimated delivery date + 15 days and the estimated delivery date + 30 days. (For example if your estimated delivery date was November 1st, you would be eligible for a refund if the book still had not arrived by November 16th. You could initiate the return until December 1st.)
3. Changed Your Mind
If you?ve changed your mind about a book that you?ve ordered, please contact the book seller directly to request a return. If the book seller accepts your request, you will be refunded the price of the book (not including original or return shipping charges). The majority of our book sellers are happy to accommodate these requests.
How to Initiate a Return
You can initiate the return through your account. Find the purchase you wish to return in Your Account > Your Purchases > View Your Purchases, and click the [Request to Return Book] button on the Item Details page.
In any case where a refund is necessary, it is the responsibility of the book seller to request and process that refund on your behalf through WBC. You may review the status of your order/refund anytime by going to Your Account > Your Orders > Track Your Purchases.
Return shipping costs are calculated as equal to original shipping costs.
If the book seller used WBC payment service to process your credit card, the funds will be deposited back in your credit card account by WBC once the book seller confirms they have received the returned item. After a return has been initiated, you are required to ship the book back to the book seller (unless the item didn't arrive). We recommend that you use Tracking Information to ensure the book seller receives the book; if not, the return may be cancelled. www.Textbookjunkey.com will send you confirmation of the refund via e-mail.
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